Do you have help desk experience? We have a great opportunity for a Software Support Specialist This is located right outside of Pittsburgh in Indianola, PA. This is a W2 contract role with long term potential. The rate $47/hr., depending on experience?
Job Title: Software Support Specialist
Department/Team Description: Technical Support – To provide technical support for software products to all customers, internal and external.
Position Summary: This role encompasses all aspects of software support to include: customer phone support, completing routine and preventative maintenance, remote software upgrades, server migrations, and new implementations for customers, all in a timely manner. Remotely supports customer upgrades.
Position Duties and Responsibilities: Overall • Record accurate and detailed information for all daily activities • Submit customer complaints in a timely manner • Provide in depth professional technical support to internal and external customer for company products • Strive for process improvements and first time fix rates • Review and provide updates to procedures as needed. • Drive for customer success Upgrades • Perform/Troubleshoot remote software upgrades • Perform/Assist with remote OS upgrades and server migrations • Verify/Update server configuration in Service Max • Perform pre and post upgrades checks Routine Maintenance • Validate software is operating without errors • Validate OS is operating without errors • Confirm adequate server resources are available to operate without errors (i.e. CPU, RAM, Disk Space) Preventative Maintenance • Confirm/Apply DICOM and HL7 preventative maintenance procedures Customer Support • Provide best in class Level 1&2 technical support Implementation • Build customer OVF files and help import as needed • Configure customer settings to meet the customers’ requirements • Test/Validate new customer interface Process Improvement • Create and test scripts to automate commonly performed tasks (i.e. Troubleshoot, Upgrades, Implementation configuration, pre and post checks)
Syndicus NACON provides service-oriented staffing and recruiting services to small businesses, large corporations, nonprofits, and government agencies. We pride ourselves on personal service, local market knowledge and commitment to providing great job opportunities. We specialize in contract, contract-to-hire, and direct placement positions.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status
Skills & Competency Requirements: 1. 5+ Years in IT Administration and tech support. Responsibilities include onboarding client with installation and upgrades, knowledge on privacy laws and cybersecurity. 2. Networking knowledge and Troubleshooting abilities, including analyzing log files. 3. Excellent customer service and phone skills. 4. Self-motivated, Action orientated and eager to learn. 5. Knowledge of Hospital Interfaces; HL7 and DICOM. 6. Medical Device domain knowledge.
Preferences: 1. Knowledge on MongoDB, CouchDB(NoSQL) 2. RedHat Certified 3. Hands on Linux experience with RHEL knowledge 4. Scripting (BASH / Python) and SQL Basic 5. GCP Certificate(s) 6. Security + Certificate 7. Windows Server Certificate
Internal Number: 6944
About Syndicus, Inc.
Companies require specialized resources and technology to stay competitive, compliant and leading edge to solve business challenges and support continued growth. At Syndicus, we create strong relationships and an in-depth understanding of IT staffing and business solutions. We then draw on that collective experience with the goal of helping you fulfill your company’s specific objectives and optimal business strategies.
Syndicus was established in 2007 in Annapolis, Md., as a technical recruiting and staffing company. In 2009, Syndicus expanded its services to include staffing and solutions. Our focus areas for consulting are: Health IT, Life Sciences and Technology Services, especially cyber security resources.
In 2012, we received a full national accreditation from the Electronic Healthcare Network Accreditation Commission (EHNAC) and state designation as a Management Services Organization (MSO) by the Maryland Health Care Commission (MHCC). These noteworthy accomplishments allow us to continue working with healthcare providers on EHR adoption efforts – and subsequent achievement of Meaningful Use.
Today, we provide experienced consultants within our three focus areas ...for organizations across the country. We are a company that values strong relationships, personal connections and investments in our clients’ success. Whether you need staffing or solutions, we work with you to ensure success.