Communicate proactively and effectively with customers, project team and support team
Integration of various locations in a Cisco UC enterprise environment
Work in the field of international SIP carriers
Documentation of UC systems and their required services with Change Orders (e.g. ServiceNow or similar platforms)
More than 5 years of experience overall in the IT field
At least 5 years’ experience in Unified Communication
Cisco Unified Communication Implementation Projects (Planning, Installation, Operating, Troubleshooting)
Cisco Unified Communications Manager 11.5 and greater experience
Cisco Unified Unity Connection 11.5 and greater experience
Cisco Contact Center Express Enhanced or Premium 12.0 and greater experience including Script Programming
Cisco Unified Presence Server 11.5 and greater experience
Cisco Unified Border Element (CUBE) SIP Gateway experience with Carrier
Cisco Unified Computing System C-Series (e.g. C220, C240) management experience
At least 3 years’ experience 2nd Level Support Engineer/Cisco UC System Support
Experience in Cisco WAN, LAN and WLAN (VoWLAN) Networks
Ability to work in an international team
SYCOR AMERICAS Inc. is a fast-growing full-range service provider with comprehensive business process management and IT services. Sycor concentrates on specific industry markets with Sycor solutions based on standard business software such as Microsoft Dynamics 365. With our solution Sycor.Rental, we offer optimum support for the rental, service and maintenance of mobile goods as well as fleet management. Sycor has received the Certified for Microsoft Dynamics (CfMD) stamp for its Sycor.Rental solution.
SYCOR AMERICAS Inc. has similar SAP-based solutions in place for the plastics, metal processing, surface engineering, healthcare industries and mechanical engineering and tool construction as well as automobile industry suppliers. Sycor also offers consulting, training content development and content delivery, deployment services, IT services, project management and high-quality application support.
Sycor Americas has been part of the Sycor Group since 2001.