The University of Pittsburgh is seeking a qualified IT Endpoint Technician. This position is responsible for providing Tier II support for workstations, printers, and other devices using remote tools and providing in-person support. The position shares responsibility for managing the operations at the Drop-In Support Desk at the University of Pittsburgh’s University Store on Fifth. The IT service desk assists students, faculty, and staff with technology related needs. These needs may include but are not limited to: wireless network configuration, password and account assistance, mobile device configuration, computer software installs, and general computer troubleshooting. The position requires knowledge and troubleshooting experience with Macintosh and Windows operating systems and major applications used on both platforms including Microsoft Office. Position requires managing tasks efficiently while meeting deadlines and the incumbent must have excellent oral and written communication skills. Position also assists with administrative tasks such as personnel hiring, management and scheduling of approximately 30 student employees.
Combination of education, experience and/or industry certifications will be considered in lieu of education. Extensive knowledge of Windows and Mac operating systems and networking technology required.