SUMMARY This person will take incoming phone calls and emails from customers seeking assistance with medical equipment needs. They will gather prescription information, check inventory on the computer, track items and keep the customer updated on the delivery Status. Talk to healthcare providers and insurance companies to verify information. There is no direct patient contact in this role. Office is in Tarentum, PA. Monday - Friday 8:00am – 5:00 pm (NO weekends!). $15.00 an hour to start with increases based on performance. Offers benefits package.
POSITION Responsibilities include: • Answering phones and emails and assisting patients and healthcare professionals • Entering requests for products and services into the computer • Verifying insurance coverage • Processing payments • Tracking and updating clients • Records management
REQUIREMENTS • Good phone and customer service skills • Experience with phone work in an office environment • Proficient with computers • Professional demeanor and communication skills • Able to handle multiple tasks and organize work • Must be able to pass a pre-employment criminal background check and drug screen