Details
Posted: 21-Mar-22
Location: Pittsburgh, Pennsylvania
Type: Full Time
Preferred Education: 4 Year Degree
Categories:
Engineering
Information Technology
Software Engineer
Additional Information:
Telecommuting is allowed.
Pittsburgh / Technical Operations - Platform Administration / Full Time
At Smith Micro, we develop software to simplify and enhance the mobile experience, providing solutions to leading wireless service providers and cable MSOs around the world. Our solutions enrich today’s connected lifestyles while creating new opportunities to engage consumers via smartphones and consumer IoT devices. Smith Micro's flagship products include SafePath - a connected life platform bringing together people and the connected things that are part of their daily digital lifestyle inside and outside the home; CommSuite - a voice services platform adding intelligence and other services to voice messaging; and ViewSpot - a digital retail platform bringing in-store devices to life with engaging experiences. If you enjoy a fast-paced environment where your skills can have real impact, let’s talk! Smith Micro is looking for a Network Operations Center (NOC) Engineer to join our team!
The NOC provides 24x7 365 coverage for monitoring and maintaining our AWS infrastructure. As the first line of defense, you will monitor systems and validate alerts using our array of monitoring tools ensuring that we maintain our set Service Level Agreements (SLA) with our customers.
What you will do:
- Performing fault isolation, triaging and repairing network events to ensure the health of our AWS infrastructure
- Manage Trouble Tickets, Outage communications and process escalations for internal and external customers
- Enhance automation through scripting to improve team functions and efficiency
- Configure, optimize and fine-tune monitoring systems
- Incident response/resolving outages while maintain communications with other team members and stakeholders
- Work with Site Reliability and Development teams to ensure maximum uptime of the environment
- Coordinate and implement operating system patches and upgrades
- Managing deployments of application services using tools such as spinnaker, terraform and ansible
What you will need:
- A dedication to customer satisfaction
- A keen analytical and structured approach to problem solving
- Excellent written and verbal communication skills
- AWS certifications and/or experience working with AWS basic services such as EC2, Route53, Load Balancers
- Experience with Kubernetes or AWS EKS services
- Proven ability to work independently
- Willingness to learn in a fast-paced environment
- Familiarity with various monitoring tools such as Cloud Watch, Datadog, Zabbix, Elasticsearch
- Excellent documentation skills
- Ability to work in a dedicated shift (Hours are Wednesday through Saturday 2 pm - 1 am Eastern)
We’re looking for creative thinkers, game-changing challengers and individuals with an entrepreneurial spirit. We won’t just hire anyone. Only amazing people like you – those who are driven, focused, and interested in ever-changing technology.
For our USA openings: We offer competitive pay, paid time off and holidays, and a comprehensive benefits package that includes premium medical coverage, well-being programs, an employee stock purchase program (ESPP), a 401(k) plan with company match, and more. For our Global openings: Each location participates based on country benefit requirements and will be discussed during the interview process.
Smith Micro is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Smith Micro is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation in the US, contact Human Resources department, HR@smithmicro.com or call 412-837-5300.
