CAREER CONNECTOR

Carnegie Mellon University’s School of Computer Science department is searching for a PC Engineering Manager!  This is an excellent opportunity for someone who thrives in an interesting and challenging work environment.

The PC Engineering manager supervises their team’s day-to-day efforts and sets priorities and timelines for customer requests and projects. The manager is responsible for coordinating with faculty and researchers to establish strategic IT priorities, technological needs, and specific implementation goals for the School of Computer Science and to ensure that the team is positioned to meet the IT priorities of the school.

Core responsibilities will include:

• Handle day to day operations of the team by leading regular group meetings and one-on-ones, coordinating PTO schedules and maintaining coverage schedules to support flexible work assignments.
• Maintain consistent service delivery standards by supervising ticket status, response times, and volume. Assist with prioritization and redirecting requests to other teams. Establish achievable service standards based on call volume and other constraints.
• Engage in regular mentoring and performance measurement practices so that PC Engineering staff have a clear understanding of priorities, expectations, and goals. Conduct annual performance reviews using data from these ongoing processes.
• Coordinate and collaborate with other teams within SCS Computing Facilities, at the University level, and with external partners. Share insights and knowledge with the SCSCF management team to set strategic policies and directions.
• Lead and coordinate projects involving the team including platform/OS lifecycle support and the annual hardware procurement/deployment process for incoming students. Identify and propose new projects/efforts which will improve the computing experience across SCS.
• Provide technical support, coverage, and reassignment of tasks for PC Engineering. Participate in technical decision making and process design to establish consistent and effective practices across the team.
• Complete administrative tasks to handle payroll, time off, vendor invoice approvals, internal billing, asset management, and reporting related to the business needs of the team.

You must demonstrate:

• Knowledge – Know your way around hardware, software applications, operating systems and network connectivity for desktops and servers.
• Responsible – Complete assignments in a thorough, accurate, and timely manner that achieves expected outcomes; exhibits concern for the goals and needs of the department and others that depend on services or work products; handles multiple responsibilities in an effective manner; uses work time productively.
• Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect; goes above and beyond to anticipate customer needs and respond accordingly.
• Problem solving – Identifies and analyzes problems; formulates alternative solutions; takes or recommends appropriate actions; follows up to ensure problems are resolved.
• Collaboration & Teamwork – Uses diplomacy and tact to maintain harmonious and effective work relationships with co-workers and constituents; adapts to changing priorities and demands; shares information and resources with others to promote positive and collaborative work relationships; supports diversity initiatives by demonstrating respect for all individuals.
• Communication – Able to effectively communicate and to influence others in order to meet organizational goals; shares information openly; relates well to all kinds of people; is able to speak well and write effectively.

Qualifications: 

• Bachelor’s Degree
• Equivalent experience and/or education may be considered in lieu of degree
• Technical team management – minimum 5 people – 3+ years
• Demonstrable project management experience (small – mid size projects)
• Technical support or systems administration (8+ years)
• Customer requirements gathering
• Cross team collaboration across management domains

Requirements:

• Successful Background Check

CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Those granted an exemption must comply with all applicable COVID-19 mitigation requirements, including use of facial coverings, daily self-assessment and weekly Tartan Testing.