CAREER CONNECTOR

This is an exciting opportunity with one of Pittsburgh’s most innovative companies at the forefront of advanced imaging technology for healthcare, law enforcement, defense, and safety and security. We pioneered the advancement of Molecular Chemical Imaging into the patented technology that is used in our solutions today.

Established in 1994, ChemImage has developed technology that incorporates hyperspectral imaging, proprietary software and algorithms, machine learning, and liquid crystal filters. Our technology helps clinicians perform their jobs more efficiently for improved patient outcomes and helps law enforcement professionals better serve the communities they have sworn to protect. Our mission is to make the world healthier and safer by enabling these professionals to see things that were previously unseen in order to bring an Awareness of Things® that wasn’t possible before.

In 2020 we established our People First program that focuses on employees and their importance to the success of our organization. While we work hard, we also have fun, and give back to our community through company events. Our HR strategy is to attract and retain top talent in all functional areas.

We are seeking a Product Service Technician, to join our expanding team.

This role will execute assigned tasks related to the installation, support, and service of ChemImage products.

Principal (Essential Duties):

• Build and nurture positive relationships with customers
• Provide customer service and support for all ChemImage instrumentation representing the company in a professional manner to potential and current customers
• Perform installation of ChemImage products at customer facilities including site inspection, physical installation, performance qualification, and customer training
• Track internal and external customer issues
• Perform on site repairs, maintenance and troubleshooting
• Diagnose issues related to electro-mechanical optical systems and determine proper solutions
• Create and circulate timely and detailed service reports
• Collaborate with members of the product team and work cross-functionally
• Follow standard operating procedures related to all installation/support/service, manufacturing, and inventory control activities
• Produce and update documentation for standard operating procedures, work instructions, etc. at the direction of Product Support Engineer
• Become proficient with ChemImage products and technology

Knowledge, Skills & Abilities:

• Electro-mechanical knowledge and experience
• Opto-mechanical aptitude
• Strong computer skills
• Basic electrical circuit knowledge
• Basic knowledge of physics
• Ability to manage multiple priorities effectively
• Ability to travel domestically and internationally, when needed, on short notice
• Must be able to read and understand CAD drawings and schematics
• Basic materials, statistics, dynamics, and kinematics knowledge a plus

Experience/Education Requirements:

• Bachelor's or Associates Degree, in a technical field preferred
• Proven field service experience preferred
• Self-starter with exceptional customer service, communication, and self-management skills
• Analytical thinking and ability to troubleshoot, test, repair and service technical equipment
• Customer service experience
• Ability to work flexible schedules and adapt to changing work loads
• Candidate will be subject to background screenings to gain access to foreign and domestic facilities, a security clearance is a plus
• Ability to travel up to 75% domestically and internationally, sometimes on short notice

Working Conditions/Physical Demands:

• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
• Maximum unassisted lift = 85 lbs. Average lift less than 20 lbs.
• Exposed to seasonal weather based on geographic region
• Exposed to moving parts and electricity that require safety protocols
• Exposure to varied travel conditions either driving or flying
• Must adhere to all Personal Protective Equipment (PPE) requirements.