Details
Posted: 13-Jun-22
Location: Pittsburgh, Pennsylvania
Type: Full Time
Preferred Education: 4 Year Degree
Salary: 60K-85K
Categories:
Information Technology
Looking for someone with 5 to 8 years’ experience managing telephony systems.
DIRECT HIRE. Hybrid schedule for someone local to Pittsburgh, PA.
Oxford Solutions has a direct hire opening with our retail product client for a senior level Telecommunications Analyst for a role focused on managing telephony systems.
Responsibilities
- Manage systems for on-site and cloud-based telephony and call center applications.
- Coordinate, review, and perform all moves, adds, and changes for phone systems
- Provide design and integration support for the expansion and modernization of current Telecom services.
- Monitor quality of service and collaborate with vendors, telecom carriers, and network monitoring services to ensure effective support of all related systems and services.
- Handle system upgrades and escalations
- Troubleshoot and resolve any issues with telephony systems and applications
Requirements
- Bachelor’s degree in related field required.
- 5 to 8 years’ experience managing telephony systems in a customer service call center environment
- Telecom and Network certifications a plus.
- Experience supporting networking protocols such as TCP/IP, UDP, etc. along with IP telephony protocols (H.323 and SIP)
- Strong technical writing skills to support the creation of telecom processes, procedures, and standards.
- Familiarly with a Siemens phone switch and related hardware.
- Advanced knowledge of Microsoft Visio or related process flow design tools.
- Excellent analytical and problem-solving skills.
- Excellent verbal and written communication skills.
Hybrid (Pittsburgh, PA) - Telecom Analyst - Telephony Systems
