CAREER CONNECTOR

The IT Service Analyst is responsible for supporting the delivery of valuable technology, innovation, and performance services to the City departments. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised timeframes. Also, by partnering with end-users and technology groups, the Analyst ensures all service requests are analyzed, routed, and fulfilled within the promised timeframes.

• WORK EXPERIENCE: The application must clearly show two (2) years of full-time experience in IT service delivery, or with assistance/technical customer support.  (Full-time is defined as 32 hours or more per week.  Less than full-time experience will be calculated on a pro-rated basis.)
• EDUCATION/TRAINING: The application must clearly show an Associate's Degree from a fully accredited institution in Computer Science, Information Science, or a related field. (See NOTE under the General Application Requirements Section above regarding the verification of education/training).
• EQUIVALENCY:  Education/training and/or work experience may be substituted on a year for year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position (based on the sum of work experience and education/training listed above).  The Total Qualifying Requirement is four (4) years.  (See NOTE under the General Application Requirements Section above regarding the verification of education/training).