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Federated Hermes, Inc

Pittsburgh, Pennsylvania

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Pittsburgh, Pennsylvania

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Pittsburgh, Pennsylvania

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Pittsburgh, Pennsylvania

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Pittsburgh, Pennsylvania

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Pittsburgh, Pennsylvania

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Pittsburgh, Pennsylvania

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Pittsburgh, Pennsylvania

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Pittsburgh, Pennsylvania

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TECHNICAL SUPPORT SPECIALIST
Act as initial point of contact or escalation group on any correspondence from internal and external clients regarding software applications, client services and technical questions…Pyramid Consulting Group has a Pittsburgh (North) client with an immediate need for TECHNICAL SUPPORT SPECIALISTS  to deliver consistent responses to clients following established service level agreements upon ticket creation through all steps of the process including resolution. Responsibilities include:Manage ticketing system queue, providing detailed identification of root cause, troubleshooting steps performed, and resolution of the issue.Execute assigned tasks to fulfill configuration and support requirements for the Connect application US roll-out.Document and update know


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