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Service Desk Manager
The Service Desk Manager will provide day to day technology support services for Geneva College faculty, staff, and student's needs, including desktop computers and laptops, software, peripherals, installations, diagnostic activities, and triage of related software and hardware malfunctions. Primary responsibilities include providing supervision to Service Desk team, effectively managing, developing, and training Tier 1 and Tier 2 technicians, assisting on medium to large scale projects, serving as a coordinator between users and the Information Technology Services team and managing projects identified by the leadership team. The Service Desk Manager must possess and apply advanced knowledge and skills related to Windows operating systems and multi-platform environments and standard des
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