CAREER CONNECTOR

Our client has an immediate need for a Cisco Voice Network Engineer, who will be responsible for providing design, implementation, upgrade, and maintenance services for Cisco Unified Communications and Contact Center technologies
Requirements:

• BA/BS degree in a technical discipline
• 4+ years of combined Cisco Collaboration, UCCE, VoIP troubleshooting, design, and configuration experience
• Experience with Cisco CUCM
• Experience with Cisco Unity Connect
• Experience with Cisco CCX/PCCE
• Experience with Cisco CER
• Experience with Oracle SBCs
• Experience with SIP/VoIP routing protocols
• Experience with supporting a 24/7/365 utility infrastructure
• Understanding of customer contact center concepts including skills-based routing
• Experience with voice network technologies including switching, messaging, and signaling
• Ability to effectively prioritize and execute tasks in a high-pressure environment with aggressive project timeframes
• Cisco Voice / Collaboration /UCCE certification is preferred

Responsibilities:

• Designing, modifying, and testing
• Interfacing with data network engineering, server support, and the business to provide requirements for Contact Center and Operations Center processes
• Participating in high-level design of infrastructure with experts from other groups and with vendors
• Supporting the deployment of new voice network technologies and upgrades of existing voice network technologies
• Monitoring customer contact center technology including systems, applications, call routing, and voice network traffic
• Modifying voice network system configurations based on business requirements and other factors
• Leading planned system maintenance and change control process
• Performing triage and troubleshooting of voice network technologies
• Coordinating voice network third-party vendor relationships

How to Apply:
To submit your application, please click the “Apply Now” button located at the top and bottom of the page.
ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA.
For a complete listing of all ConsultUSA jobs please visit www.consultusa.com

Cisco, Oracle, SIP/VoIP, UCCE

About ConsultUSA and PMCentersUSA Solutions Provider

Founded in 1997, ConsultUSA specializes in Project Management and Business Analysis focused IT positions within various industries. We also offer challenging technical engagements in Application Development, Data Warehouse/BI, QA, & Network Engineering. We are partnered with solutions company PMCentersUSA, a world-class consulting/training organization distinguished as a PMI® award winner and federal GSA-approved supplier. Together, we offer remarkable career choices for talented individuals to assist our many clients with their IT project-based needs, strategic business projects, and organizational improvement initiatives. For salaried employees, we offer a range of outstanding benefits, including; Healthcare Insurance (medical, dental & vision), 401K Savings Plan with Employer Matching, Short- and Long-Term Disability, Life Insurance, Paid Holidays, Paid Time Off, and Industry Certification cost reimbursement. Once you’re on board, a dedicated Account Manager will work with you to identify specific goals to help you advance in your career and provide you with cost-free enrollment in our professional development courses provided by our partner, PMCentersUSA.

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