Develop operations and information security strategy and plans that support the strategy of the company….Pyramid Consulting Group has a Pittsburgh client with an immediate need for an experienced COO with particular experience in healthcare technology.
Responsibilities overall include:
Build the team and infrastructure needed to deliver on strategy and plans. Works closely with the Customer Success team to ensure that we are meeting and/or exceeding our customers' expectations. Provide oversight of operations and information security.
The client is looking for the following background and skills:
Bachelor’s degree in business or related subject required, Master’s degree preferred. 10+ years managing call center operations required. 5+ years in the Healthcare industry, healthcare technology preferred. Expertise in process improvement (e.g., Six Sigma), and multi-year practical experience in the implementation of process improvement. Experience with site management, and multi-facility environments.
Experience leading the Operations function for a call center or a technology enabled service company, preferably in the health care industry. Experience with scaling growing organizations. Proven experience with people-centered leadership fostering a positive work environment. Works well in a collaborative but fast paced and entrepreneurial environment. Manages a global organization of nearly 500 employees, which is growing rapidly in the US & India.
Pittsburgh PA location
Please forward your resume directly to Lkeay@pyramid-group.com for immediate consideration.
Pyramid Consulting Group is a recognized leader in today's Information Technology staffing industry. Founded in 1996, Pyramid Consulting Group, Inc. is a professional firm specializing in I.T. Consulting and permanent placement services in the greater Pittsburgh area.
The Pittsburgh Technology Council and The Pittsburgh Business Times have recognized Pyramid's accomplishments by honoring us as one of the Top Fastest Growing Businesses and "Top 50" for many years.
Regardless of the position, Pyramid presents clients with the highest quality of candidates. We conduct business with clients and candidates personally and professionally, building strong relationships with both.
Pyramid Consulting Group, Inc. is an equal opportunity employer and does not discriminate based upon sex, race, religion, marital status or national origin when making a decision to hire an individual.
2800 Corporate Dr Ste 101
Wexford, PA 15090-7604, US