CAREER CONNECTOR

Overview: Management Science Associates, Inc., (MSA) is a diversified information management company that for over half a century has given market leaders the competitive edge in data management, analytics and technology. We are seeking an experienced Technical Writer II to join the MSA Information Management Solutions (IMS) division which has been offering data and insight solutions to the Consumer Package Goods industry since the early 1980s.

As a Technical Writer, you will be responsible for educating a wide variety of audiences about the products and services IMS provides. By ensuring that all these audiences have the product resources they need in the format that they need it in, you will be helping to promote IMS products and make a real difference in the user experience.  With a solid understanding of our products, you will be expected to have a clear understanding of how our products work and how they can be customized for each client deliverable.  You will use this knowledge to design and implement Users Guides, Quick Reference Guides, Custom Training Manuals, and Training Videos.  Along the way, you will introduce innovative techniques and tools to help transform how we manage information.

Responsibilities:

• Work closely with software developers, product engineers, and client service representatives to create and maintain users guides, quick start guides, release notes, and various training materials
• Gathers topic information, prepares written text and coordinates layout and publication specifications, incorporating work produced by other technical writers or designers
• Maintain, update, and add functionality as needed to existing documentation
• Create graphics and screenshots to augment documentation
• Researches technical specifications, design reports, equipment and user acceptance testing cases to create and update necessary training and reference material
• Understands users level of proficiency and prepares documents accordingly
• Participate in the software design and testing process for product proficiency to apply to documentation
• Hybrid in-office and remote work with majority of time being remote.  Candidates must currently live in the Pittsburgh region or be willing to relocate due to occasional in-office work

Required Skills

• Requires a four-year degree in English, Journalism or a related field, Communications, or equivalent training/experience
• Minimum two years of work experience as an IT Technical Writer, producing user guides, online help, technical publications, and quick start guides
• Requires emerging knowledge of information technology from a writer/editor’s viewpoint and in-depth knowledge and proficiency with standard English
• Must demonstrate ability to learn how to produce technical publications and to express technical IT concepts in language accessible to non-technical readers
• Excellent writing ability that can be applied to the development of user guides, reference manuals, online help, and training materials
• Strong technical, analytical, and verbal skills
• Experience with audio and screen recording, video creation and editing software.
• Experience with XML, HTML or other markup languages and the software development lifecycle
• Experience with Microsoft Office, Microsoft SharePoint, Adobe InDesign / Creative Cloud, SnagIt
• Experience in an analytic discipline is helpful
• Good organizational, communication, and interpersonal skills
• Ability to work independently with little supervision and handle multiple assignments simultaneously