CAREER CONNECTOR

• Provides technical and business support to several defined end user groups.  Monitors system health, review logs and reports and escalates issues to vendors.  Has technical proficiency with business requirements, application administration and performance and is skilled to work in all phases of hardware, software and application activities.
• Analyzes, implements, modifies and monitors application performance.  Monitors and tunes server applications and performance.  Recommends system requirements and objectives based on business needs and performance goals.  Identifies, explains and resolves application performance issues.
• Implements installations and upgrades.  Provides technical guidance for business implications of application performance.  Assesses and recommends modifications in functions and service to support the evolving needs of the business and growth.  Requires good technology project management skills and the ability to communicate with line of business partners and Technology.
• Improves reliability and performance of business applications.  Troubleshoots system hardware and software, solves complex business problems with hardware, software and databases.  Monitors and tunes system to achieve optimum performance and minimize or eliminate down time.  Reviews data to solve capacity, limitations and performance issues.
• Reviews hardware and software audits for proactive approach.  Exerts latitude in determining objectives of assignments.  Acts independently on defined project tasks.  Develops plans and receives direction from management.  Acts a  vendor liaison for assigned applications.
• Uses technical competencies in business requirements, application administration and performance.  Works at a high level in all phases of hardware, software and application activities.  Provides technical and business support to a defined end user group.  Monitors system health, reviews logs and reports and escalates issues to vendors.
• Works independently or as part of a team to achieve results.  Follows change control procedures and proposes and discusses application changes.  Works with Technology, Project Management Office and lines of business partners and Technology partners to achieve lines of business goals and objectives.  
• Works with vendors and external support personnel to resolve issues and improve performance.  Collaborates with vendors to fully leverage the application platform to best advantage.

Skills Required to Perform the Primary Responsibilities of this Position:

• Excellent customer service skills   
• Ability to use general office equipment   
• Ability to work and multi-taskfast-paced paced environment   
• Excellent organizational, analytical and interpersonal skills   
• Detail-oriented   
• Basic business knowledge, understanding of systems life cycle, systems integration, data flows, requirements elicitation, testing, reporting tools and relational database concepts.  Competent in MS Office applications.