Our client has an immediate need for a NOC Technician, who will be will be responsible for collecting all pertinent information for the trouble ticket and escalating to tier 2 support or an on-call engineer for assistance Requirements:
Bachelor's degree in a technical field or equivalent technical training from an accredited trade school
Ability to independently analyze, communicate and resolve problems with the ability to work with little to no supervision
Experienced verbal, written, and interpersonal communication skills and the ability to interact with all levels of personnel
Experience with basic computer hardware, PC desktop operating systems, and applications
Experience with analytical, and problem-solving skills and be ability to show initiative and sound judgment
Experience with Linux/Mac a plus
Developing and maintaining technical documentation for hardware and software configuration management and tracking
Providing tier 1 technical support for calls to the call center and support requests submitted online
Providing customers with periodic updates and serving as the communications liaison between engineers and customers.
How to Apply: To submit your application, please click the “Apply Now” button located at the top and bottom of the page. ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA. For a complete listing of all ConsultUSA jobs please visit www.consultusa.com
About ConsultUSA and PMCentersUSA Solutions Provider
Founded in 1997, ConsultUSA specializes in Project Management and Business Analysis focused IT positions within various industries. We also offer challenging technical engagements in Application Development, Data Warehouse/BI, QA, & Network Engineering. We are partnered with solutions company PMCentersUSA, a world-class consulting/training organization distinguished as a PMI® award winner and federal GSA-approved supplier. Together, we offer remarkable career choices for talented individuals to assist our many clients with their IT project-based needs, strategic business projects, and organizational improvement initiatives. For salaried employees, we offer a range of outstanding benefits, including; Healthcare Insurance (medical, dental & vision), 401K Savings Plan with Employer Matching, Short- and Long-Term Disability, Life Insurance, Paid Holidays, Paid Time Off, and Industry Certification cost reimbursement. Once you’re on board, a dedicated Account Manager will work with you to identify specific goals to help you advance in your career and provide you with cost-free enrollment in our professional development courses provided by our partner, PMCentersUSA.