Posted: 16-Mar-23
Location: Pittsburgh, Pennsylvania
Type: Contract
Categories:
Internal Number: 13320
Our client has an immediate need for an End User Computing Analyst, who will be responsible for providing customer service and technical support to end user's computing devices by identifying and resolving software and hardware problems with user's computers
Requirements:
- Bachelor's degree
- 1-2 years of PC Support or Field Service experience
- Experience with Windows 10 and Microsoft Office software is a plus
- Experience with imaging desktops and laptops using SCCM is a plus
Responsibilities:
- Assisting the PC Support team in supporting 2,000+ desktops/laptops, VDI equipment, cell phones, and related peripherals to ensure they comply with hardware, software, security, and operating system standards
- Receiving PC equipment, unboxing, inventory, and updating configuration management database
- Imaging PCs using Microsoft System Center Configuration Manager
- Deploying PCs and cell phones to new hires and current employees during PC Refresh initiatives
- Supporting projects assigned to PC Support
- Providing technical support to users of the company’s personal computers and cell phones either by telephone, on-site, or virtual support
- Performing hardware diagnostics and coordinating repairs with Microsoft, HP, Dell, and other vendors
- Resolving known issues based on existing documentation and system knowledgebase
- Ensuring issues are tracked and maintaining communications by providing updates, status, and completion information to the end user
- Closing Incidents and Service Requests through ticket management system when complete
- Assisting in maintaining an accurate hardware inventory
- Assisting with keeping equipment storeroom organized
Why Work for ConsultUSA:
- ConsultUSA offers competitive salaries, major medical (PPO or HDHP w/ HSA), dental, and vision insurance plans, and 401k plan with immediate eligibility for both salary and hourly employees
- ConsultUSA hosts several outings and events, holiday and summer parties, and volunteer opportunities throughout the year for employees
- We will work with you to obtain training for in-demand technologies and prepare you for industry-recognized certification exams
- ConsultUSA offers Business Analysis and Project Management training through our Project Management Institute (PMI)® award-winning sister company, PMCentersUSA
How to Apply:
To submit your application, please click the “Apply Now” button located at the top and bottom of the page.
ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA.
For a complete listing of all ConsultUSA jobs please visit www.consultusa.com
