CAREER CONNECTOR

This is a remote position.

Our client is looking for an individual comfortable to liaise among construction management customers, users, and the team members to support customer success and facilitate user adoption. Identify areas for improvement and gather resources to deliver additional training or support.

Principal (Essential) Duties:

• Provide key assistance in delivering onboarding, training, and support.
• Liaise among users, customers, and Solution Consultants and Support team members to solve user-related issues and improve both customer experience and customer success metrics.
• Proactively review current projects to ensure that users are following policies and procedures that have been established by the customer’s core participants in partnership with their team.
• Provide training and resources for new and current users as needed.
• Provide hands-on support for Project Sites and Portfolio-level site tasks.
• Create and continually update documentation that supports optimal use among customers and their users.

Requirements

Knowledge, Skills & Abilities:

• Embodies and demonstrates our motto: See.Solve.Serve.Strengthen.
• Embodies and demonstrates our core qualities: Self-Starter, Innovative, Learner, Customer-Focused, Team Player
• Working knowledge of the construction process and associated documentation requirements, including RFIs, Submittals, and Change Orders
• Enjoys working with others to solve problems
• Organized and self-motivated
• Strong skills in listening, empathizing, and communicating
• Excited about the energy and flexibility of working at a smaller, fast-growing, technology company
• Able to function professionally in a work-from-home environment; comfortable collaborating via Web meetings
• Able to develop rapport, positively influence others, and maintain strong working relationships
• Able to maintain and actively expand product knowledge by studying current/new functionality and customer needs

Experience/Education Requirements:

• High School diploma or equivalent required; bachelor’s degree or some college experience preferred
• 5-10 years' experience working in a project engineering, construction coordination, or document controls capacity in construction
• Experience working in a tech-enabled service environment preferred
• Experience working with Office 365 and other technology solutions preferred

Working Conditions/Physical Demands:

• Travel up to 25% to sites beyond the home office for company meetings.
• Perform light work – exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• See, hear, talk, and perform tasks requiring manual dexterity and visual acuity; kneel, sit, stand, walk, crouch, stoop, reach, pull, push, and other similar, repetitive tasks requiring physical activity.
• Operate standard office/computer equipment.

About HDJ & Associates, Inc.

HDJ + Associates is consistently named one of the top recruiting firms in the Pittsburgh area. We are a professional employment and search solutions company focused on recruiting the best possible talent available in today’s demanding market place. Our clients often tell us that finding the right candidates to join their company is one of the most difficult tasks on their already overburdened task list. Likewise, our candidates often tell us that finding the right position in today’s crowded market place is frustrating and overwhelming. Let HDJ + Associates take the pressure out of the recruiting process for both candidates and employers. We will hit the employment bullseye each time streamlining the recruiting process to success.

Connections working at HDJ & Associates, Inc.