CAREER CONNECTOR

SoftWriters is on a Mission to Save Lives!  As a pioneer and market leader in long-term care pharmacy technology, we are proud to develop complex software and services that help pharmacies to deliver superior patient care to the most fragile population in the U.S.   We are passionate about building the best company, achieving the #1 Top Workplace designation in Pittsburgh.  We value quality, cultivating diverse teams, delivering successes and results, collaboration, innovation, thought leadership, integrity, teamwork, and growth. 

As we grow in size and complexity, we face some distinct challenges that require outstanding leaders and problem solvers.  Our culture and our people are our unique differentiator.  If you are seeking to join a growing team and making your mark on our noble mission, then you have come to the right place!

Overview:

The Application Support Analyst is responsible for providing expert technical product support to clients and troubleshooting complex software application issues quickly and effectively.  Duties involve responding to customers promptly and professionally, accurately documenting issues and resolutions, and collaborating with end users and internal employees to solve complex technical problems. 

Responsibilities:

The essential functions include, but are not limited to, the following:

• Provide principal technical support for end users by providing individualized and personalized attention
• Diagnose and resolve customer issues promptly and professionally and educate users on resolutions
• Ensure end user needs are met with consistently high quality of service provided
• Engage appropriate resources to resolve technical issues and update customers on progress made toward resolution
• Fully document each issue/resolution
• Work on special projects to improve operating efficiency of technical/applications support
• Participate in the on-call support rotation
• Other duties as assigned

• Bachelor’s degree and/or equivalent experience and education in a computer and/or training related field
• Experience and creativity in troubleshooting software application and work-flow process problems
• Demonstrated problem solving capabilities as well as excellent customer service skills
• Ability to quickly learn new software and technologies
• Ability to work independently and collaboratively to resolve client issues without detailed supervision in a fast-paced, dynamic environment
• Ability to take ownership of and follow through on client issues until resolution is achieved
• Ability to effectively communicate, coordinate, and collaborate with colleagues at all levels of the organization
• Attentive listener with ability to see multiple perspectives
• Strong organizational skills, attention to detail and technical judgment
• Availability to work various shifts between 8:30 a.m. and 8:00 p.m.

Preferred Qualifications:

• Relational database experience a plus
• Pharmacy, Long Term Care and/or health care experience a plus

SoftWriters, Inc. is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard for race, color, religion, gender, sexual orientation, national origin or citizenship status, age, disability, genetic information or veteran status.

About SoftWriters

SoftWriters is on a Mission to Save Lives! As a pioneer and market leader in long-term care pharmacy technology, we are proud to develop software and services that pharmacies rely on to deliver superior patient care to the most fragile population in the U.S. We are passionate about building the best company, achieving the #1 Top Workplace designation in Pittsburgh (2019, 2020, 2021). We value quality, cultivating diverse teams, delivering successes and results, collaboration, innovation, thought leadership, integrity, teamwork, and growth. As we grow in size and complexity, we face some distinct challenges that require outstanding leaders and problem solvers. Our culture and our people are our unique differentiators. If you are seeking to join a growing team and make your mark on our noble mission, then you have come to the right place!

Connections working at SoftWriters