Pittsburgh, Pennsylvania
Pittsburgh, Pennsylvania
Posted: 18-May-23
Location: Pittsburgh, Pennsylvania
Type: Full Time
Categories:
Preferred Education:
Internal Number: IMPLE015846
SoftWriters is on a Mission to Save Lives! As a pioneer and market leader in long-term care pharmacy technology, we are proud to develop complex software and services that help pharmacies to deliver superior patient care to the most fragile population in the U.S. We are passionate about building the best company, achieving the #1 Top Workplace designation in Pittsburgh. We value quality, cultivating diverse teams, delivering successes and results, collaboration, innovation, thought leadership, integrity, teamwork, and growth.
As we grow in size and complexity, we face some distinct challenges that require outstanding leaders and problem solvers. Our culture and our people are our unique differentiator. If you are seeking to join a growing team and making your mark on our noble mission, then you have come to the right place!
Overview:
The Implementation Specialist is the key person who transitions pharmacies through training, startup and steady state. To ensure that this work is done efficiently, he/she works with the individual pharmacies to understand current operations and workflow. He/she is also responsible for creating project plans that are user friendly and have a positive impact on the customers’ success. The Implementation Specialist also has an in-depth knowledge of day-to-day pharmacy operations, workflow and regulations.
Responsibilities:
The essential functions of the position include, but are not limited to, the following:
- Schedule and lead weekly conference calls with new pharmacies.
- Communicate project plans and timelines.
- Ensure pharmacies are on track for implementation.
- Guide pharmacies through set up of key areas of the application.
- Advise internal team members of current implementation state.
- Participate in follow up meetings.
- Enlist and coordinate other internal teams to ensure successful implementation.
- Travel to client sites or business related functions, as necessary.
- Provide pharmacy go-live support.
- Conduct training of new customers and ongoing training as needed.
- Other duties as assigned.
All prospective hires will be required to demonstrate that they have been fully vaccinated against COVID-19 with a COVID-19 vaccine approved by the U.S. Food and Drug Administration prior to the mutually agreed upon start date at SoftWriters, subject to legally required exemptions.
SoftWriters, Inc. is an equal opportunity employer. All qualified candidates receive consideration for employment without regard for race, color, religion, gender, sexual orientation, national origin or citizenship status, age, disability, genetic information or veteran status.
Qualifications:
- Bachelor’s degree and/or equivalent experience and education in computer science, training, or pharmacy related field
- Knowledge of long term care pharmacy operations and work flow processes
- Knowledge of state, federal, and DEA regulations as it relates to long term care pharmacy
- Unwavering commitment to, and demonstration of, SoftWriters Core Values and encouragement of others
- Demonstrated knowledge of, and experience in, providing excellent customer service
- Knowledge of and creativity in troubleshooting pharmacy software application and work flow process problems
- Ability to quickly learn new software and technologies
- Ability to work independently and collaboratively to resolve client issues without detailed supervision in a fast-paced, dynamic environment
- Ability to effectively communicate and coordinate with colleagues at all levels as required
- Experience and creativity in troubleshooting application problems
- Ability to speak effectively in interpersonal situations
- Excellent verbal and written communication skills
- Strong organizational skills, attention to detail and technical judgment
- Ability to travel to customer sites or business related functions, as needed
- Full vaccination against Covid-19.
