California, Pennsylvania
Pittsburgh, Pennsylvania
Pittsburgh, Pennsylvania
Posted: 13-Sep-23
Location: California, Pennsylvania
Type: Full Time
Salary: $47,472
Categories:
Required Education:
Additional Information:
Internal Number: S167P
Join a dynamic team of skilled analysts, technicians and administrators, at a state institution with exceptional benefits and opportunities for advancement. Work alongside dedicated teams that ensure the needs of Students, Faculty and Staff are met on each of our campuses.
Who We Are:
Pennsylvania Western University (PennWest for short) is western Pennsylvania’s second largest university and combines the resources, programs, professors and expertise of three top institutions to create a new way to educate. Built on tradition and focused on the future, our approach means opportunities for fresh and diverse experiences are no longer confined to a single campus; they’re open to imagination.
Where We Are:
California - Sprawling across 294 acres along the Monongahela River, this campus is less than one hour from the internationally renowned city of Pittsburgh, with its arts, culture, sports teams and business connections.
Clarion - Take advantage of the scenic trails and outdoor activities on the beautiful Clarion River and nearby Cook Forest State Park.
Edinboro - The northernmost PASSHE school, Edinboro is a beautiful lakeside campus, just a 20-minute drive to the city of Erie and to the shores of Lake Erie. Enjoy local seasonal activities - Skiing, Swimming, Sailing, Fishing, Hiking, and Climbing.
The Position:
Reporting to the Manager of Client Support Services (CSS) and the Senior Technology Support Analysts (STSA), the Technology Support Analyst is responsible for researching and resolving a high volume and wide variety of information technology problems. Performs tier 1 and tier 2 level IT support services and maintains broad expertise of computer hardware and software. The position is located at the Clarion campus.
The ITS department promotes team-oriented collaboration and open communication, and the Technology Support Analyst position is instrumental to our success.
The Benefits:
- Competitive Salary
- Excellent Health Benefits.
- Wellness program
- Flexible workplace/remote hours
- Retirement Benefits
- Tuition Waiver/Reimbursement
Applicants are required to apply online at https://pennwest.peopleadmin.com/postings/410
For consideration, applicants must provide a cover letter, resume, official transcript of the highest degree earned (unofficial transcripts are acceptable for review purposes), and names and contact information for three current professional references.
Review of applications will begin one week after the posting of the position and will continue until filled.
Prior to employment the successful candidate will be required to obtain and submit current clearances from the Pennsylvania Department of Human Services, Pennsylvania State Police and the FBI.
Required:
- Associate degree in related field and/or minimum of 2 years of experience working within an IT role.
- Demonstrable knowledge of computer hardware, software and maintenance.
- Demonstrable problem-solving skills.
- Excellent interpersonal, written and oral communication skills.
Preferred:
- Experience facilitating training.
- Experience working within an academic environment.
- Experience working with help desk ticketing system.
- Experience with the procurement of equipment and services.
- Experience with Microsoft Windows, Apple MacOS and related software.
