Pittsburgh, Pennsylvania
Pittsburgh, Pennsylvania
Posted: 10-Oct-23
Location: Pittsburgh, Pennsylvania
Type: Full Time
Categories:
Preferred Education:
Internal Number: CRS
Health Monitoring Systems is a software services company looking to fill a position in our customer relations team with a whip smart, energetic entry-level candidate.
The job involves working with our public health customers and becoming an expert in our software system, EpiCenter. EpiCenter collects and analyzes data from hundreds of hospitals to provide statewide, real-time insight into population health.
We started in 2006 to provide detection of fast-moving diseases; in the wake of COVID-19 the need for improved population health monitoring has become more and more obvious to almost everyone. We want someone to be part of a team who is doing that.
To be part of the team you need to have technical aptitude, an engaging demeanor, and superb organization. You should be among the first to learn how to use software and enjoy showing others how to make tools work. You should enjoy engaging with people to get a job done in a friendly but professional outgoing manner. You should be mentally and clerically organized to help keep all the details disentangled.
The career benefits inherent in this position are significant. Former team members have grown to project management roles within the organization and for other companies in more senior roles. The position trajectory moves from learning the system and tools to greater coordination and management of customer relationships.
If you are interested in a challenge and have the aptitude and ambition, this position could be an excellent fit.
What you would be doing:
- Becoming an expert in Health Monitoring Systems software: EpiCenter, Mergence.
- Learning how healthcare data works: emergency department workflows, HL7
- Developing expertise in customer support: ticket lifecycle, meeting management, customer engagement
- Understanding software: development processes, checkpoint system
- Using data: sharing statistics, providing information on healthcare data analysis
What you should bring:
- Desire to Learn. It takes a lot of different elements to provide statewide health surveillance. The ability to learn and retain is key to succeeding at this position.
- Technical Aptitude: You have to be fearless in being an expert in using technology and talking to customers about their needs.
- Drive to Succeed. We’re a unique, successful small business doing things that other companies haven’t. It will take drive to feel comfortable in this atmosphere.
- Demonstrable previous achievement. What experiences do you bring to the position which demonstrate high personal and professional standards?
