Bizowie is seeking a full-time, Pittsburgh-based Implementation Solutions Engineer to expand the operations team working on our Bizowie Cloud ERP™ platform.

Bizowie is a growing, Pittsburgh-based provider of cloud-based Enterprise Resource Planning (ERP) solutions for mid-market manufacturers, distributors, and online retailers. Our solutions empower our customers to automate tedious business processes, improve employee productivity, and make faster business decisions through real-time insights into financial and operational activities.

Job responsibilities include:

• Develop a deep understanding of the Bizowie Cloud ERP product and customers' diverse business needs and requirements
• Develop customer specific implementation scope and project timeline
• Create detailed project implementation plans
• Serve as the lead contact for daily customer interactions and implementation activities
• Lead and support all aspects of customer implementations
• Determine customer requirements through consultation and business process analysis
• Implement and deploy solutions using the Bizowie Cloud ERP application
• Diagnose, research and analyze customer issues and requests
• Create and help customers formulate training documentation / SOPs
• Create and deliver effective knowledge transfer (train the trainer) to department leads to allow for customer's completion of end user training
• Develop, track and report key implementation progress metrics
• Prioritize and escalate issues when needed for adequate support and customer next steps
• Lead data collection activities to ensure the customer has adequate time and strategy for extraction
• Coach and mentally prepare customers for a successful go live
• Develop/modify existing implementation best practices, procedures and standards
• Stay current on new system releases and functionality

Qualifications:

• 2+ years experience in ERP consulting
• Self-starter with the ability and willingness to learn complex products and business processes
• Not afraid to have hard conversations with customers when needed
• Disciplined approach to setting customer expectations and fostering accountability
• Exceptional critical thinking skills
• Highly technically adept, experienced with web applications
• Excellent verbal and written English communication
• Experience with accounting concepts, manufacturing/distribution a plus
• Forward thinker who consistently works to streamline and better orchestrate process (from the customer facing and internal lens)

About Bizowie

Uncompromising Enterprise Resource Planning (ERP) software for innovative manufacturers, distributors, and multi-channel retailers.

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