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Federated Hermes
Pittsburgh, Pennsylvania
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Data Center Technician I (7am - 7pm 4 days on 4 days off)
Responsibilities: Diagnose and solve routine problems and incidents enhancing first-level and/or first contact resolution, or in conjunction with level 2 and level 3 staffs. Promote efficiency, customer satisfaction, and aid in consistently lowering the cost per contact rate. Respond to large volumes of incidents and inquiries from internal and external client bases as well as IT staff coordination and escalation, while maintaining level headed, courteous, and professional behavior. Monitor, analyze and troubleshoot LAN, WAN, communication and server performance. Perform appropriate and accurate corrective actions when issues are identified. Monitor and manage systems performance and capacity. Maintain security of the C
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