This is a year-round internship where you may be scheduled to work 20 – 25 hours a week, Monday through Friday, and rotating Saturdays (approximately one Saturday a month). This internship is designed to give you real life work experience as you will work alongside experienced IT professionals. This position is a hybrid position.

Principal Activities and Duties:

•Provide support to all Dollar Bank branches and departmental back offices related to but not limited to telephones, desktop devices, laptops, ATMs, video conferencing, and connectivity issues pertaining to the internet, WAN and LAN.
•Receive calls from our users/branches/back offices and resolving at the first level of support or triaging issues to our second level support teams.
•Receive professional training and mentoring that will lead to transferable work experience.
•Work in a supportive, team-oriented environment.
•All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Qualifications:

•Completion of one year of college/technical school and currently active and working toward a degree.
•Ability to log and triage all calls/incidents.
•Familiarity with Windows and Windows applications.
•A strong commitment to customer service.
•Excellent organizational skills and the ability to multi-task.
•Ability to communicate effectively with end-users, peers and managers in written and oral communications.
•Must be able to lift 20 pounds.

About Dollar Bank

For more than 169 years, Dollar Bank has grown to become a large, full service, regional bank committed to providing the highest quality of banking services to individuals and businesses. As an independent community bank, we can focus on our customers and communities. Every day we invest in our employees by providing an inclusive atmosphere that fosters growth and career development. We strive to empower our customers to succeed in every aspect of their financial lives through our personalized banking products and services. We aim to inspire and support our communities by providing resources that promote economic development. Our customer-centric approach, along with exceptional service, drives our mission and energizes our future growth. Dollar Bank is the largest mutual bank in the country and operates more than 90 locations throughout Pennsylvania, Ohio, and Virginia with over 1,500 employees. Dollar Bank (www.dollar.bank) is headquartered in Pittsburgh, Pennsylvania.

Connections working at Dollar Bank