Pittsburgh, Pennsylvania
Pittsburgh, Pennsylvania
Posted: 01-May-25
Location: McMurray, Pennsylvania
Type: Temp to Full Time
Categories:
Additional Information:
MUST BE US CITIZEN. SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION.
Our client's Endpoint Systems Platform Configuration office requires skilled Windows 10 / 11 Support Engineers. The primary responsibility is to provide support for all Windows 10 / 11 - related issues, primarily researching endpoint analytics and investigating items that impact Windows 10 / 11 performance and end user experience.
1. Ability to evaluate endpoint analytical data and windows event/log data to identify areas of concern with workstation performance or issues driving incidents.
2. Investigate and identify root cause and remediation for identified Windows 10 / 11-related issues, including but not limited to:
a. Operating system issues
b. Software installation and configuration
c. Network connectivity issues.
d. Conflicting third-party applications
3. Monitor system performance and identify areas for improvement.
4. Work with other IT teams to troubleshoot and resolve complex technical issues.
Required skills:
1. In-depth knowledge of Windows 10 / 11 operating system, including its features, architecture, and functionalities
2. Ability to install and configure Windows 10 / 11 operating system on multiple platforms, including laptops, desktops, and servers
3. Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates
4. Ability to troubleshoot and resolve hardware and software issues related to Windows 10 / 11 operating system
5. Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN
6. Knowledge of Active Directory services, Group Policy, and domain configuration
7. Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes
8. Knowledge of WMI – Windows Management Instrumentation
9. Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows 10 / 11 operating system
10. Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues
11. Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently.