Technical Services - Customer

• Perform & manage projects for servers, networks, cloud infrastructure & more
• Engage with client as the “voice of the customer”
• Design, install, troubleshoot, & maintain on-site and cloud infrastructure, network, server equipment, & other hardware & software
• Communicate with clients to resolve problems, design infrastructure, assist with growth planning, and provide best practice analysis
• Ensure client IT Security management with security team
• Work with Customer Success Team to assist with formulating growth plans & recommend best practices for clients
• Communicate with vendors & 3rd parties for clients
• Perform and oversee software and application development, installation, and upgrades
• Train clients to use hardware, software and other systems
• Configure, maintain, monitor & back up servers & appliances
• Provide technical support for customers - phone, remote and on-site
• Provide emergency on-call service and support in rotating schedule with other colleagues

• IT support for personnel
• Maintain ticketing, time and billing, scheduling and other internal business processes
• Daily ticketing and time and billing entries
• Attend scheduling/staff meetings as necessary
• Calendar Management - Ensure proper priority is given to projects & service requests
• Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer

Position Requirements

• Good attitude
•  Teamwork first ideals
• Minimum 2-year Associate Degree in Computer/IT field
• Minimum 5 years’ experience in similar position
• Client-focused with excellent verbal & written communication skills
• Must have solid intimate experience with:

o   Firewall and network stack (wired and wireless) deployment and configuration

o   Microsoft Azure administration

o   Microsoft 365 and Azure Active Directory administration

o   Windows Server deployment, configuration, and administration

o   Server and workload migrations

o   Microsoft 365 migrations

• Candidate will benefit from experience with VMWare, Hyper-V, Google Suite administration, Microsoft Intune and Autopilot, Teams
• Preferred experience overall Cloud Services Administration, Managed IT Services, Autotask, Datto/Kaseya, Cisco Meraki
• Ability to work in a fast-paced environment
• Registered Vehicle & Valid Driver's License
• Ability to lift 75 lbs., maximum

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and ability required.

About HDJ & Associates, Inc.

HDJ + Associates is consistently named one of the top recruiting firms in the Pittsburgh area. We are a professional employment and search solutions company focused on recruiting the best possible talent available in today’s demanding market place. Our clients often tell us that finding the right candidates to join their company is one of the most difficult tasks on their already overburdened task list. Likewise, our candidates often tell us that finding the right position in today’s crowded market place is frustrating and overwhelming. Let HDJ + Associates take the pressure out of the recruiting process for both candidates and employers. We will hit the employment bullseye each time streamlining the recruiting process to success.

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