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Federated Hermes
Pittsburgh, Pennsylvania
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Level 3 Technical Support Engineer
This position will work directly with customers and partners providing expertise in hardware and software installations, troubleshooting and configuration recommendations. DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. Exceptional customer service and organizational skills with a proven ability to manage multiple calls and tickets with minimal supervision. Able to constantly balance multiple tickets and request in high pressure situations and will take escalations from level 1 & level 2 Techs. Provides advanced level installation, support, and maintenance of physical and virtual servers, core infrastructure (switching, routing, firewall) and other computer systems.
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