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Senior IT Support and Systems Specialist – Dietrich College
The Senior IT Support and Systems Specialist is responsible for supporting SaaS systems like Slate, CMS platforms, and providing technical support for server, desktop, and network environments. This role involves providing advanced technical support, resolving escalated issues, and ensuring the efficient operation and maintenance of IT systems including PCs, Macs, and servers. In this role, you will participate in project work, research and recommend new tools and processes, and maintain system and network integrity. As a senior member of the team, you will provide guidance and mentorship to junior staff without having formal supervisory responsibilities. Core Responsibilities Include: SaaS and Web System Support:
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