Pitt IT Enterprise Applications - Pennsylvania-Pittsburgh - (23001822)
The University of Pittsburgh's IT department (Pitt IT) is seeking a Salesforce Administrator for the Enterprise CRM team. The incumbent will participate in the design, development, enhancement and maintenance of business applications.This position is primarily remote, and the user must have a suitable area for working from home. Permanent desk space is not available - though if the incumbent is local to Pittsburgh, they can regularly be on campus using our hoteling model to reserve desk space.The senior team members of the Enterprise CRM team will provide dedicated mentorship, training, and learning opportunities to the incumbent. Salesforce led training may be leveraged as well to familiarize the incumbent on software development best practices and core skills of the position.Success in this role is also determined by the incumbent's ability to train for and subsequently pass The Salesforce Certified Administrator and Certified Business Analyst certifications exams within the first 12 months of employment. The Salesforce Certified Administrator and Certified Business Analyst certifications information can be found below:https://trailhead.salesforce.com/en/credentials/administratorhttps://trailhead.salesforce.com/en/credentials/businessanalystThe Salesforce Administrator does the following:Interfaces directly with customers, staff, IT colleagues, and other stakeholders to identify user requirements, assess available technologies, and recommend solution optionsAssesses design and objectives for the assigned projectsRecommends strategies and tactics to achieve business needsMotivated ability to acquire excellent Salesforce Administrator skills, as well as project, communication, and customer service skills are required to be successful in this position.Applicants should include salary requirements in cover letter.Pitt Information Technology (Pitt IT) creates experiences that delight, inspire, and empower people to impact education, research, and the broader community. Your efforts will be supporting a world-renowned teaching and research facility. Pitt IT is committed to representing the diverse community we serve; to value and promote equity, humanity, and diversity. We encourage qualified individuals to apply and join us in leveraging the strengths of people belonging to every race, ethnicity, nationality, religion, gender, gender-identity, neuro-variance, sexual orientation, age, disability, and veteran status.Join the team responsible for strategy, implementation, and maintenance of technology at the University of Pittsburgh-ranked by Forbes among Amazon, CDW, Cisco Systems, Google, LinkedIn, and Microsoft as one of "America's Best Large Employers."
Equivalent combinations of education, relevant experience, and industry certifications may be considered per University guidelines.Required:Minimum 3+ year of IT Professional ExperienceKnowledge of Salesforce CRMExceptional analytical ability, strong technical skills, and business intelligence skillsExperience providing customer support in an IT or Salesforce specific capacityPreferred:Possess strong Customer Service mindset, demonstrated experience providing full understanding of the needs of internal customersMultiple completed trainings on the Trailhead.com free learning platformExperience in Salesforce implementation, training, and documentationUnderstanding of Agile and Scrum development processesExperience working with a documented software development lifecycleAbility to work as part of a team, collaborating to solve complex problems, build strong relationships within the organization, and champion continuous improvement Required (or attained within 12 months of hire date):Salesforce Certified AdministratorSalesforce Certified Business AnalystPreferred:Salesforce CertificationsSalesforce Super Badges
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit coronavirus.pitt.edu to learn more about this requirement.
Department Details The University of Pittsburgh is an innovation hub, driving breakthroughs in health care and engineering, and nurturing new leaders in computer science and business. We are reinventing what's next. Here, progress is always in progress. Pitt IT provides innovative services to support teaching, learning, research, and administrative functions at the University. We are committed to leveraging resources to enhance the experience of students, faculty, and staff; drive the digitization of campus; facilitate community engagement; and accelerate regional impact. The University offers a robust retirement savings plan with 100% employer match, 150% after vesting. 11 Paid Holidays. Paid Vac, Sick, Personal. Add'l Winter Recess Paid Time Off. Paid Parental Leave. Above-average Employer Contribution toward Medical, Prescription Drug, Dental, Vision, Life, and more. Education benefits for staff, spouses/partners, dependents. Student loan assistance. Free transit pass. Assignment Category Full-time regular Job Classification Staff.Systems/Programmer.IV Campus Pittsburgh Minimum Education Level Required Baccalaureate Minimum Experience Level Required 5-6 years experience Work Schedule M-F bus hrs. On occasion, some evening and weekend work may be necessary depending on business load, project timeline requirements, urgent support, or scheduled downtime changes. May be responsible for manning an escalation/on-call phone number on a rotating basis Work Arrangement Remote: Teams working from different locations (off-campus). Hiring Range TBD Based Upon Qualifications Relocation Offered No Visa Sponsorship Provided No Background Check For position finalists, employment with the University will require successful completion of a background check Child Protection Clearances Not Applicable Required Documents Resume Optional Documents Cover Letter
