Associate Client Server Operation Analyst

Federated Hermes Career Opportunity #9586

POSITION SPECIFICATIONS:

• Technical school, associate degree, or equivalent experience.
• Up to 3 years of general experience of at least one year in fundamental support via a traditional Service Desk, Desktop Support or Tiers One or Two support.
• Knowledge and experience with Microsoft Office Suite products such as Excel, Word, PowerPoint.
• General experience working with end-user hardware.
• Essential knowledge of the desktop and laptop hardware, processes, and operations.
• Specific experience with Microsoft Surface devices preferred.
• Experience with “back-end” Microsoft products such as Intune, Azure, etc. preferred.
• Experience with Investment Management customers or equivalent users preferred.

MAJOR DUTIES:

• Ensure the productive service and support of end user equipment as mentioned in the job summary.
• Ensure that all end user hardware and related software problems, and other issues they may encounter, are identified and logged in the designated service management tool tracking system.
• Provide extensive support both onsite in Pittsburgh as well as through remote assistance for all other areas globally.
• Provide quality customer service on a consistent basis and represent the team and GTO in a consistent, positive manner.
• Demonstrate the ability to build and deploy machines in break/fix, new-hire and refresh environments and situations.
• Troubleshoot basic problems with supported systems and applications.
• Participate in the team’s onboarding efforts for New Employee Orientation.
• Ensure the security of all information, technology, systems, databases, etc. is of utmost priority.
• Monitor system/application performance, generate capacity statistics, and recommend basic improvements.
• Regularly participate in inventory-related activities (e.g., tracking, versions, software, hardware, devices, etc.) and moving user’s workstations.
• Provide status reports in the requested format and frequency.
• Assist users with general WFH equipment and make suggestions and recommendations.
• Ability to install/configure/maintain all Federated Hermes software library tailored to the users’ needs.
• Interface with vendors as required.

HOURS/LOCATION:  

• 8:30 a.m. - 5:00 p.m. (Overtime and off-hours support as required)
• Federated Investors Tower - Pittsburgh, PA 15222
• Hybrid schedule (Office/Remote)

EXPLANATORY COMMENTS:

• Solid communication (oral and written), problem solving and multi-tasking skills.
• Able to work independently while still being a team player.
• Ability to quickly adapt to changing technology and business needs.
• Effective interpersonal skills with clients, coworkers and vendors 

About Federated Hermes

At Federated Hermes, our goals are to help individuals invest and retire better, to help our clients achieve better risk-adjusted returns, and to contribute to the positive outcomes in the wider world. We pledge to always putting our clients first and to acting responsibly and transparently. Our commitment to active, responsible investment has enabled us to become a leading investment manager with $871.2 billion in assets under management; serving investors around the world. 

We provide career opportunities that enable our employees to grow and meet their career aspirations while balancing the needs of their personal lives. We offer a collaborative environment that promotes doing things the right way and always with integrity, sharing ideas to drive positive change, and following through on our commitments. We are motivated by a higher purpose and always consider the impact of our work. We promote teamwork and foster a diverse, inclusive and respectful workplace where unique perspectives, ideas and experiences are recognized and appreciated for the contributions they bring. 

For consideration, please visit our company website and reference job #9586

For additional information, please visit FederatedHermes.com

Federated Hermes, Inc. offers a competitive salary and benefits package along with a professional environment.

Only those candidates in whom we have an interest will be contacted.

We are interested in qualified candidates who are eligible to work in the United States. However, we are not able to sponsor visas.

EOE – Including Disability / Vets

Federated Hermes is committed to providing equal employment opportunities in all aspects of employment to qualified individuals without regard to the following criteria: race, color, national origin, religion, sex, pregnancy, sexual orientation, gender identity or expression, mental or physical disability, age, familial or marital status, ancestry, military status, veteran status or genetic information as well as any other prohibited criteria under any local, state or federal law applicable to Federated Hermes. As part of the firm’s equal employment opportunity statement, Federated Hermes will also comply with applicable government contractor obligations, including ensuring veterans and qualified people with disabilities are considered for employment and promotional opportunities consistent with current federal, state and local laws and regulations.

About Federated Hermes

For more than 60 years, Federated Hermes has provided world-class investment solutions to financial professionals in the United States and around the world. Federated Hermes' employees have defined the qualities of the company’s success over the decades: a reputation for integrity and excellence, a commitment to customers and employees and a history of longstanding client relationships. While each market cycle brings new opportunities and challenges to the company, Federated Hermes continues to foster employee commitment to excellence in the investment management industry.

Connections working at Federated Hermes