Responsibilities:

• Run routine reports and conduct preliminary analysis of data
• Work with team members to learn about the client’s business, how clients make a profit, the challenges they face, and how to build relationships with clients.  Become familiar with data analysis and the usage of company’s analytical tools and capabilities. 
• Provide clients with standard reports and respond to requests for basic ad hoc reports.  May conduct preliminary analysis of the data.
• Participate in client meetings and shadow Client Relationship Managers to develop a sound knowledge of partnership-building
• Coordinate with internal business groups to resolve standard client problems, and improve levels of service to clients
• Work in collaboration with other team members to identify new reports and/or ways of looking at the data to help the client gain business insights
• Learn the systematic problem-solving processes used in Client Service
• Learn to recognize opportunities to expand the use of company services

Required Skills:

• Bachelor’s degree in Business Administration, Communications, Computer Science, Engineering, Marketing or related discipline, or equivalent experience
• Minimum one year of related experience learning client marketing environments and developing client interaction skills
• Strong communication skills, both written and oral, including the ability to translate and present technical and analytical issues.  Ability to communicate and coordinate work across functional areas within the division.
• Strong interpersonal skills
• Effective time management skills
• Intermediate MS Office skills including MS Word, MS Excel, MS Access, MS PowerPoint, MS Explorer and MS Outlook calendar and email
• Strong analytical and organization skills
• Superior written and verbal communications skills, coupled with highly developed interpersonal skills
• High degree of flexibility, motivation and drive
• Demonstrated problem solving skills
• Business and data-analysis skills
• Ability to interact effectively with clients, managers, and coworkers
• Ability to perform multiple tasks in deadline-driven environment
• Proactive and positive attitude with diplomacy; willingness to take responsibility
• Must be a self-starter, flexible, and highly detail-oriented
• Ability to collaborate effectively with personnel at all levels
• Self-motivated for continued learning and growth
• Must be able to work with team in a collaborative format and clearly communicate objectives in a team setting
• Exceptional quality of work and attention to detail with a high degree of organizational ability
• Build credibility with the client team by delivering consistently and meeting expectations

About Management Science Associates, Inc.

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